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User Sense

Conduct your UX Research without hassle

Get started conducting UX research yourself using our platform. Are you looking to outsource your research activities? Then check out our Research Service. 

  • Recruit testers across Europe via User Sense or invite your own
  • Our research templates help you getting started
  • Go from data to insights in no-time by using our analytical features
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No extensions or plug-ins needed

Testers can take part by using our app or a browser of their choice. 

All data safely stored in Europe

Fully in line with GDPR. All our data is safely stored in Europe.

In-house development

We have full control over our platform and are not dependent on third parties. 

Conduct your own research

Use various research methods to conduct your own UX research. 

Sessions without interviewer

Unmoderated sessions

Setup a user test and conduct unmoderated user tests. 

  • Quickly setup user tests by using our user test templates 
  • Recruit testers via User Sense or invite your own
  • Available on mobile, desktop and tablet
More information

Sessions with interviewer

Moderated sessions

Conduct moderated user tests or interviews via our platform. 

  • Sessions are automatically recorded and safely stored in Europe
  • Involve and engage stakeholders by letting them join via the livestream
  • Available on mobile, desktop and tablet
More information

Screener module

Recruit testers that fit within your target audience.

  • Use screener questions to recruit testers who match 100%
  • Schedule sessions automatically or keep full control over the process
  • Avoid no-shows by making use of auto-reminders

Analysis module

Go from data to insights in no time. 

  • Automatic transcription available in all European languages
  • Create research notes, highlight clips and highlight videos
  • Export the results and share them with others.
See core features

How to choose the right research method 

Learn more about the different types of research methods. Our researchers share more information on how to select the right method and shine a light on when to use each of the methods. 

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Frequently asked questions

Below you find the answers to the most frequently asked questions. Is your question not listed below? Then contact us directly. 

Yes. We adhere to all privacy regulations in Europe, which means we store data in Europe. For specific questions with regards to GDPR, please do not hesitate to contact us. 

We have implemented a wide range of quality control measures to guarantee tester quality. We manually check all unmoderated sessions. For moderated sessions or interviews, customers can reach out to us within 24 hours to flag any issues. 

We use a wide range of channels - ranging from offline advertising to online campaigns - to make sure that we build up a tester database that is representative of the population. In addition to this, we have translated and localized tester sign up processes so that all testers can sign up in their local language. 

Yes, we have multiple bulk packages available in which a discount is included. 

We operate in all European countries. We have the strongest presence in the Netherlands, Belgium, Germany, France and Spain. However, our platform can be used in any country. We can facilitate recruitment and research services across Europe. 

Yes, we can take care of tester incentives. In addition to providing advice on the incentive itself, we can process tester payments within two business days after completion of the session. 

Yes, you can invite self-recruited testers for interviews or user tests via our platform.

Yes, we welcome all Europe-based agencies. In addition to an agency account, agencies can also avail of our Agency Network. Please book a demo with us for more information.